Frequently Asked Questions
You’ve got questions. We’ve got answers. Here are some of the most common questions asked by our new guests and return visitors. If it’s not here, reach out. We’ll get you what you need.
Late checkout may available upon request.
Yes, we have a guest service agent available 24 hours per day, 7 days per week.
Our property does not have a pool.
Our property does not currently have a fitness facility.
We provide complimentary outdoor and partially covered parking in our parking garage.
Yes, we can securely store your luggage on the day of your arrival prior to your check-in time. Alternatively, after check out we can securely store your luggage for pick up on the same day.
The minimum age requirement to check into a guest room is 21 years of age.
No, we do not offer cribs at this present time.
Sir John A Macdonald Boulevard exit is 3.1km away.
Strata Hotel is less than a 10-minute drive from downtown Kingston. (2.7km)
We require a valid credit card (Visa, Mastercard and American Express) to be used for our pre-authorization/security deposit. Guest room charges may be paid with any of the noted credit cards or by debit.
Yes! We look forward to welcoming you and your furry companion. Check out our "Pet Friendly" page for more information.
Guests can report a missing item by giving our guest services team a call at 613-546-4411 or alternatively by sending an email to firstname.lastname@example.org.